FAQs

Most frequent questions and answers about our Digital products

Instantly after purchase. A link will be available to you after purchase for instant download. You will also receive an email with the download link.

PayPal and Amazon Pay.

No. All products in this store are digital items; nothing will be shipped. 

It depends. If the product is packaged in a .zip file, please use a computer as most mobile devices such as phones and ipads, do not allow for downloading and extracting a .zip file.

If the description indicates a single PDF, video, or audio, then you can download it from your mobile device.

On a laptop or PC- save the ZIP file to your computer, right-click and select, “Extract All.” This will create a new file on your computer, which you can open.

Then, add the file to iCloud or Dropbox to get the files on your mobile device. On a few occasions, apps on your browser may make things a little difficult during downloading. If this occurs, please try using a different browser.

On a mobile device- before you download the ZIP file directly to your mobile device, you may need a free app to unzip the product (a good, free one is FileExplorer Free).

This will allow you to unzip the folder to access it. Another solution available on some mobile devices is to long hold the zipped file icon and then click, “Extract.”

If you can’t find the file once it’s downloaded, try looking in the “Downloads” folder under My Computer or search the title of the file on your computer or mobile device for where it could be hiding.